Whatever you need help with, we got your back.
What if I’m not happy with my Hawthorne?
We stand by our products and customers, and we don’t rest until you’re fully happy with your Hawthorne. That’s why we guarantee 100% satisfaction for any new products you try. If your first personalized quiz order is not to your liking or if a new formula from our Shop All experience isn’t working for you, we’re happy to help with a free exchange or return. All subsequent orders of products you’ve previously tried are also eligible for a free return. Just be sure to reach out to firstname.lastname@example.org within 30 days of receiving your order, and we’ll take care of the rest! Please note, we do not accept returns or exchanges for subscription replenishments, physical gift cards, e-gift cards, trial sets, sample sets, or colognes purchased through sample sets.
How do I manage, change, or cancel my subscription?
You can manage your subscriptions at hawthorne.co/account/subscriptions. There you will be able to change your subscription cadence, change your next ship date, and pause your subscription. Before we send you any subscription renewal shipments, we always email you beforehand to let you adjust or cancel your subscription before it ships. If you’d like to permanently cancel a subscription, shoot us a email at email@example.com any time before we ship your renewal order, and we’ll make sure any subscriptions you want cancelled are done so. If your renewal order has already been shipped, we can cancel your subscription to make sure you don’t receive any additional renewal orders.
How fast do you ship?
We start working on your order as soon as you place it, so we can get it in your hands as soon as possible. Regular shipping takes 3-7 business days from when the order is placed. Express shipping takes 2 business days starting the day after you place your order. Due to shipping restrictions, orders containing Foaming Shave Gel are not eligible for express shipping.