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FAQ
What if I’m not happy with my Hawthorne?
We stand by our products and customers, and we won't rest until you’re fully happy with your Hawthorne. That’s why we're proud to offer 30-days for you to try your Hawthorne products before committing. If your order is not to your liking, we're happy to provide you with a return or exchange at no cost. Just be sure to reach out within 30 days of receiving your order to help@hawthorne.co, or start your return or exchange HERE , and we’ll take care of the rest.
Please note we do not accept returns or exchanges for subscription replenishments, final sale items, gift cards, sample sets, or trial sets.
How long does the replacement, return, or exchange process take?
We will process your new order immediately once you return your original product(s), so you should expect your replacement or exchange order within 4-8 business days of you sending in your original item. Depending on the option that works best for you, returns will be credited to your original payment method or a Hawthorne e-gift card. Funds being returned to an e-gift card will be available immediately through an e-gift card that will be emailed to you. Funds returned to your original payment method may take up to 3-5 business days to appear in your account.
How do I manage, change, or cancel my subscription?
You always have the ability to manage the subscription through your account page HERE. You can push back the date, change the frequency, and cancel or reactivate your subscription. We also send a replenishment reminder email to you before processing any renewal order in case you want to cancel or push the order back before the replenishment is processed. If your renewal order has already been shipped, we can cancel your subscription to ensure you don’t receive additional renewal orders.
How fast do you ship?
We start working on your order as soon as you place it, so we can get it in your hands as soon as possible. Regular shipping takes 3-7 business days from when the order is placed. Express shipping takes 2 business days starting the day after you place your order. Due to shipping restrictions, orders containing Foaming Shave Gel are not eligible for express shipping.