FAQs, Shipping, Returns

Where do you ship?

We currently ship to the U.S. only. At this time, we don’t ship internationally, but shoot us an email at help@hawthorne.co with your country, and we’ll work to get it on our map!

What does shipping cost?

Shipping is always free at Hawthorne, even for returns!

Where is my order / shipping confirmation email?

You should receive your order confirmation email immediately after you place your order. If you don’t, please check your junk/spam filter. Gmail and other email providers sometimes put it there. Shipping confirmation emails with tracking numbers typically arrive via email within 1-2 business days after the order has been placed after USPS has first updated your order. It takes 24-48 hours after you receive your tracking number for it to show a status update on the package. If you have any questions, email us at help@hawthorne.co

When will I get my order?

Most orders arrive within 2-4 business days from when the order is placed.

I’m looking for something specific you make. Can I order that particular scent?

Yup! Just shoot us an email to help@hawthorne.co, and we’ll track it down for you!

Do you test on animals or use animal-derived products?

We do not test on animals, and we do not use animal-derived products. We let the animals be in peace.

What if I’m not happy with my cologne? How do I exchange it?

We want you to enjoy your scents, so we have a 30-day free replacement bottle policy. Let us know if you don’t like your scents, and we will send you alternate scents as replacements at no extra charge. We’ll also send you a return label along with your new bottle, so that you can return the one you don’t like. Just email us at help@hawthorne.co to get the process started, and we’ll take care of you. Please note that the 30-day free replacement bottle policy does not apply for re-orders.

What is your return policy?

If you prefer a return, we can also set you up with a full refund within 30 days of placing your order. Email us at help@hawthorne.co to get the return process started. We’d love to hear your feedback, too. Unfortunately, we do not accept returns for e-gift cards or re-orders.

How long does the replacement, return, or exchange process take?

For replacement bottles, once we ship your new item, you should receive it within 3-5 days. We expect the exchanged bottle back within 14 days of your replacement bottle arriving.

For returns, once we receive your returned items, we will issue a refund to your original form of payment. The funds can take up to 3 business days to show up in your account.